Last updated: December 2024
Refunds are available for cancellations made at least 24 hours before the scheduled departure time. Same-day cancellations may be subject to cancellation fees.
Refunds will be processed within 5-7 business days to the original payment method. You will receive an email confirmation once the refund has been initiated.
In case of weather-related cancellations by Ferrywala, passengers are entitled to a full refund or can reschedule their trip at no additional cost.
Passengers who fail to show up for their scheduled departure without prior cancellation are not eligible for refunds.
For refund requests, please contact our customer service at refunds@ferrywala.com or call +91 98765 43210 with your booking reference number.