5. 24-Hour Defective Product Return Policy

Once a customer has purchased a product and the payment has been completed, the product shall be eligible for return only if the product is defective.

Customers must report the defective product and raise a return request within 24 hours from the time of delivery.

Returns for reasons other than a genuine product defect shall not be accepted, except where required by applicable law.

The customer may raise a return request through the Lintkart Platform or by contacting Lintkart Customer Support.

6. Defective Product Verification

After a customer raises a return request for a defective product, Lintkart may arrange for a Lintkart salesperson or authorized representative to visit the customer's location and collect and inspect the product.

The product shall be checked by the Lintkart representative to verify the reported defect and confirm that the product is the same product that was delivered to the customer.

The return request shall be approved only after the Lintkart representative has inspected the product and confirmed that the product qualifies as defective under this Policy.

If the representative determines that the product is not defective, has been used improperly, intentionally damaged, altered, washed, or otherwise does not qualify for return, the return request may be rejected, subject to applicable law.

7. Return Conditions for Defective Products

For an eligible defective-product return:

• The defect must be present in the product and not caused by customer misuse or accidental damage.
• The product must be the same product delivered by Lintkart.
• The product must not have been intentionally damaged, altered, washed, or modified by the customer.
• Original tags, labels, packaging, and accessories should be provided where applicable.
• The customer must report the defect within 24 hours of delivery.
• The product must be made available to the Lintkart salesperson or authorized representative for inspection.

Lintkart reserves the right to verify the reported defect before approving the return.

8. Return Approval

A return shall be considered approved only after the Lintkart salesperson or authorized representative has inspected the product and confirmed the reported defect.

Once the product is successfully verified and accepted by the Lintkart representative, the return shall be processed by Lintkart.

If the product does not qualify as defective after inspection, Lintkart may decline the return request.

The decision regarding the reported defect shall be based on the condition of the product, the nature of the reported issue, and the inspection performed by the authorized Lintkart representative, subject to applicable law.

9. Free Return for Approved Defective Products

For an approved defective-product return, Lintkart shall not charge the customer any return pickup fee, return processing fee, or refund processing fee.

The customer shall not be required to pay any additional amount for the collection of an approved defective product.

No Lintkart-imposed return or refund charge shall be deducted from the approved refund amount.

10. Refund for Approved Defective Products

Once the defective product has been inspected and accepted by the Lintkart salesperson or authorized representative, the refund process shall be initiated.

The customer shall receive a refund of the approved product purchase amount.

No return pickup charge, return processing fee, refund processing fee, or convenience fee shall be deducted from the approved refund amount by Lintkart.

Refunds shall generally be issued through the original payment method whenever possible.

For Cash on Delivery orders, the customer may be required to provide valid bank account or UPI details to receive the refund.

11. Refund Processing Time

After the defective product has been successfully inspected, accepted, and the return has been approved, the refund shall generally be initiated within 72hrs.

The actual time taken for the refund amount to reflect in the customer's bank account, UPI account, or original payment method may vary depending on the bank, UPI provider, payment gateway, or other financial institution.

Lintkart shall not be responsible for delays caused by third-party payment providers after the refund has been successfully initiated by Lintkart.

12. Products Not Eligible for Return

Products shall generally not be eligible for return where:

• The product is not defective.
• The customer simply does not like the product.
• The customer ordered the wrong size, color, or variant, unless the product delivered differs from the order.
• The customer has changed their mind after purchase.
• The 24-hour reporting period has expired.
• The product has been used improperly.
• The product has been intentionally damaged.
• The product has been washed or altered by the customer.
• The product has been modified after delivery.
• The reported defect is caused by normal wear and tear or customer misuse.
• The product presented for return is different from the product delivered by Lintkart.

These restrictions are subject to applicable law and any consumer rights that cannot legally be excluded or restricted.

13. Important Return & Refund Terms