Showroom in Every Home
Lintkart is a hyperlocal fashion and retail platform that connects customers with local shopkeepers and online sellers through trained and verified salespersons.
Customers can browse products through the Lintkart platform, select products from participating local shops, and receive them at home for an assisted try-before-buy experience.
The Lintkart model is designed to provide customers with a convenient showroom-like shopping experience at home.
To use Lintkart services, the customer must:
Lintkart reserves the right to restrict or suspend accounts involved in fraudulent, abusive, or unlawful activities.
Customers may browse products available from participating local shopkeepers through the Lintkart platform.
A customer may select up to 30 garments/items or 30 KG maximum weight per order, subject to product availability.
Product availability displayed in the application is based on the inventory information provided/synchronized by participating shopkeepers.
Lintkart cannot guarantee availability if inventory changes before order fulfillment.
After selecting products, the customer may place an order through the Lintkart application.
Once the order is confirmed, the request may be assigned to a Lintkart salesperson for pickup and delivery.
Lintkart aims to deliver the selected products to the customer's location within 59 minutesfrom order processing/assignment, subject to operational conditions.
Therefore, the 59-minute delivery timeis an operational target and not an unconditional guarantee.
Lintkart's standard delivery-fee structure is:
| Order Value | Delivery Fee |
|---|---|
| Below ₹1,000 | ₹99 |
| ₹1,000 or above | FREE |
Applicable taxes or other charges, if any, will be displayed before order confirmation.
Lintkart may modify its delivery-fee structure from time to time. The applicable fee shown at checkout will apply to that order.
The key feature of Lintkart is its Try-at-Home experience.
The customer should complete the inspection before confirming the purchase.
The customer may purchase the products they want and return the remaining products to the salesperson during the home visit.
Products that are not purchased should be handed back to the salesperson immediately during the same visit.
Once the salesperson leaves the customer's location, doorstep return of unpurchased items may not be accepted unless specifically approved by Lintkart customer support.
Customers must not intentionally:
The customer is responsible for products while they are in the customer's possession during the home-visit process.
If a product is damaged through intentional misuse or negligence, Lintkart may investigate the incident and recover the applicable loss in accordance with applicable law.
The customer must pay for the products they decide to purchase through the payment methods made available by Lintkart.
A digital or electronic bill/invoice may be generated through the Lintkart platform.
Customers should verify the final bill before completing payment.
Product prices are determined by the respective participating shopkeeper/merchant and displayed through the Lintkart platform.
The price displayed/confirmed at the time of purchase will normally apply to that transaction.
Lintkart may provide promotional offers, coupons, discounts, or other benefits to customers from time to time.
Lintkart may withdraw or modify promotional offers where permitted by applicable law.
A customer may request cancellation before the order is assigned/processed, subject to the status of the order.
If a salesperson has already been assigned or products have been collected from the shopkeeper, cancellation may be restricted.
Once the salesperson reaches the customer's location, the customer should use the try-before-buy process and return unwanted items immediately rather than placing a new cancellation request.
Repeated cancellations may result in account review or restrictions.
Where a refund is applicable, the refund will be processed according to the payment method and applicable Lintkart refund rules.
Refund processing time may depend on the payment gateway, bank, or financial institution.
If a customer identifies a product defect or receives a product materially different from the confirmed order, the customer should immediately inform the salesperson or Lintkart customer support.
Lintkart may investigate the issue and provide an appropriate resolution according to the circumstances.
Lintkart's operating model includes salesperson verification through:
The salesperson may also be required to complete identity/face verification when arriving at the customer's location.
Customers should verify the salesperson's Lintkart ID before allowing the home visit to proceed.
Lintkart may use GPS tracking to provide customers with live information about the salesperson's movement during pickup and delivery.
To provide the service, Lintkart may process information such as:
Location information may be used for order assignment, delivery, tracking, safety, and operational purposes.
Lintkart will handle customer information in accordance with its applicable Privacy Policy and applicable law.
Lintkart expects professional and respectful behavior from both customers and salespersons.
Any such report may be escalated to Lintkart administration for investigation.
Lintkart may take appropriate action against a customer or salesperson following investigation.
After an order, customers may be allowed to rate and review:
Lintkart may moderate or remove content that violates its policies or applicable law.
Customers may contact Lintkart regarding:
For faster resolution, customers should provide their Order ID and relevant details.
Lintkart may monitor transactions and customer accounts to prevent:
Where suspicious activity is identified, Lintkart may temporarily restrict an account while investigating the matter.
Lintkart may suspend or terminate a customer's account where there is reasonable evidence of:
Where appropriate, customers may contact support to request a review.
Lintkart operates through a network of local shopkeepers.
Accordingly, product availability can change rapidly.
The customer will not be required to purchase an unavailable product.
Products are sourced from participating shopkeepers.
Lintkart facilitates the technology, logistics, customer experience, and marketplace connection between customers and participating retailers.
Lintkart strives to provide accurate product information and reliable delivery services but cannot guarantee uninterrupted availability of the platform.
Lintkart may update this Customer Policy from time to time to reflect:
The updated policy will be published through the Lintkart website/application.
By creating an account, placing an order, or using Lintkart's services, the customer acknowledges that they have read and understood the applicable Customer Policy and agree to comply with it.
If the customer does not agree with these policies, they should not use the applicable Lintkart services.